User Documentation & Training Expert

Job description

Talent Quanta is seeking a User Documentation & Training Expert fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated into the team of the company that will closely cooperate with a major client’s IT team on site.

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Key responsabilities

• Producing/maintaining training material (wiki pages, collaborative site pages, etc.);
• Configuring and testing the system for the training scenarios to be used;
• Clarify user expectations of course content and system behaviour;
• Organising training/coaching sessions and give training / coaching (users and support services);
• Provide guidance using social networks;
• Support users in the review process of the documentation;
• A review of training material to ensure the defined standards and procedures are been followed;
• Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool;
• Prepare Storyboards and creation of videos in order to explain the use of software to users;
• Review of training material specifically videos with audio recordings;
• Design graphics that can be updated and reused when needed;
• Create and maintain templates and standards and processes;
• Publish material, while adhering to the publication standards and privacy standards.

Required Skills

• University degree in IT combined with relevant IT professional experience of 17 years;
• Work experience in online education or training, designing and implementing professional education products;
• Experience in instructional design theories methodologies and best practices, including interactive online teaching methods content;
• Experience working with Camtasia;
• Experience working with graphic editing tools;
• Experience in coaching;
• Experience working and editing video, graphics and illustrations;
• Proven ability to create storyboard based on text-based instructional content;
• Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods;
• Very good knowledge of building training material;
• Knowledge of audio recording applications (such as Audacity);
• Basic knowledge graphic development tools;
• Knowledge of ICT infrastructure technologies, especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10;
• Knowledge of Atlassian Confluence, Jira, xWiki would be an asset;
• Excellent command of the English language.

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